IATA/UFTAA Foundation Diploma provides tomorrow’s air transport leaders with the latest knowledge and skills needed to address the industry’s ongoing challenges.

Earn a diploma and to enchance your career with the Foundation course's complete three-in-one package:

	Air fares and ticketing including e-ticketing
	GDS training with interactive CD-ROM
	In-depth travel industry general knowledge

How You Will Benefit

	Make appropriate travel arrangements and reservations
	Calculate and quote appropriate air fares
	Complete international travel documents in accordance with the applicable IATA rules and procedures
	Be on the leading edge for 2007 e-ticketing global implementation
	Answer customers' queries, quote rates and supplements, explain conditions and book tour products
	Acquire the necessary skills and knowledge to ensure that your front-line contact with the customer is outstanding
	Understand the role of information technology - Global Distribution Systems and the Internet

Designed for

	Students who wish to have a career in the travel industry
	Junior travel consultants
	Airline personnel
	Tour operators who deal regularly with travel agents
	Personnel of large companies responsible for making travel arrangements
	Travel Agencies that hire employees who hold the IATA/UFTAA International Travel and Tourism Foundation Diploma meet one of the requirements towards becoming IATA-accredited agencies

Course Content

	Environment
	»	The Travel & Tourism Industry and the Travel Professional
	»	Geography in Travel Planning 1
	»	Travel Formalities
	Support Services
	»	Customer Service
	»	Technology in the Travel Industry 1
	Air Fares and Ticketing
	»	Air Fares and Ticketing
	DS Electronic Booking Tools (CD-ROM*)
	»	Global Distribution Systems training. Choose between Amadeus, Galileo, Sabre or Abacus.